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Privacy Policy

Trab ("we", "our", "the app") connects customers with local service providers in the Philippines — rides, errands, delivery, moving help, and other on-demand and scheduled services. This page explains what information we collect through the Trab mobile app and admin tools, why we collect it, and how it's handled.

Information we collect

We collect the following categories of information:

• Account information — name, email address, and password (handled by our authentication provider) when you create an account. Phone number if you choose to add one.
• Location data — your device's location while using the app, to show nearby providers, match you with a nearby driver, and provide live tracking during an active booking. Providers' location is shared with the customer they're currently serving for the duration of that booking.
• Camera and photos — photos you choose to attach to a booking, your profile photo, and identity-verification photos (including a liveness check) if you apply to become a verified provider.
• Messages — chat messages exchanged between a customer and provider through the in-app chat, tied to a specific booking.
• Payment and wallet information — top-ups, wallet balance, and transaction history. Card and payment details are processed directly by our payment processor (PayMongo); we do not store your full card number.
• Ratings and reviews — feedback you submit about a completed booking.
• Device and push notification data — a device token used to deliver booking-related push notifications.
• Reports — details you submit if you report another user or a booking issue.

How we use this information

• To create and manage your account
• To match customers with nearby providers and calculate fares
• To provide live tracking during an active booking
• To process payments and maintain your in-app wallet
• To verify provider identity and eligibility to offer services
• To enable in-app chat between a customer and their provider
• To send booking-related notifications
• To investigate reports and enforce our community standards
• To operate, maintain, and improve the app

Who we share information with

We share information only as needed to operate the service:

• The other party in a booking — a customer and provider matched to the same booking can see each other's name, approximate location during the booking, and any messages sent through in-app chat.
• Service providers we rely on — our backend and database infrastructure (Supabase), push notification delivery (Firebase), and payment processing (PayMongo). Each only receives what it needs to perform its function.
• Legal requirements — if required to comply with a law, regulation, or valid legal request.

We do not sell your personal information to third parties.

Your choices

• Location access can be turned off in your device settings, though this will limit core features like ride matching and live tracking.
• You can update your profile information, including your photo and phone visibility, from within the app.
• You can request deletion of your account and associated data by contacting us at the email below.

Data retention

We retain account and booking information for as long as your account is active, and for a reasonable period afterward as needed for legal, accounting, or dispute-resolution purposes. You may request earlier deletion by contacting us.

Children's privacy

Trab is not directed at children under 18. We do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

Contact us